Terms and conditions
Article 1: Legal notice and preamble
These General Conditions of Sale (hereinafter “GTC”) are concluded between:
CMD SAS (Trade name: “Candle Label”)
Registered office: 35 rue de la Bassée 59000 Lille, France
Intra-Community VAT: FR878184463424
Hereinafter referred to as “CMD”,
Anyone wishing to make a purchase through the website of Label Bougie, accessible at the following address www.labelbougie.com (hereinafter referred to as “the Site”), hereinafter referred to as “the Customer”.
The following terms and conditions are intended to apply to any order placed by consumers through our website. These general conditions are those in force as from 01/11/2018.
The website Labelbougie.com is published by the company CMD, SAS with a registered capital of 3000 euros and headquartered in Lille, 59000. LABEL BOUGIE is a registered trademark, trade name of the company CMD. The web host is Wix LTD.SA PO Box: 40190, San Francisco, CA 94140, USA. The Director of the publication of this site www.labelbougie.com is Clémence Demeestere. All orders made on the site are subject to these terms and conditions. CMD reserves the right to adapt or modify at any time these terms, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site www.labelbougie.com at the time of the order.
Article 2: Terms of order subscription
In order to place an order, users will be able to select one or more items and add them to their cart. When their order is complete, they can access their basket by clicking on the button provided for this purpose. By consulting their cart, members will be able to check the number and the nature of the items they have chosen and can check their unit price and the overall price of the order. They will have the possibility of removing one or more objects from their basket.
– Name, first name, billing address, delivery address if different from billing address, email address, phone number.
The Customer, after ticking the box indicating that he has read and accepted the General Terms and Conditions, then confirms his order and proceeds to the payment of the price and delivery charges by choosing the method of payment, namely check or payment by credit card. credit.
A summary of the order will be accessible to the Customer by the email sent to him after validation of the order.
Once they are logged in or after they have completed the form, customers will be prompted to check or change their shipping and billing information, choose the shipping method, and then be prompted to make payment. redirected for this purpose on the secure payment interface. By validating his order, the customer declares to be a physical person, aged at least 18 years and have the legal capacity or hold a parental authorization allowing him to place an order on the site. When recording the personal data of the Customer, the latter must ensure the accuracy and completeness of the mandatory data it provides. In the event of an error in the address details of the recipient, CMD can not be held responsible for the impossibility of delivering the product.
Once the payment is actually received, CMD agrees to send the customer an email summarizing the order and confirming the processing, including all information relating to the order, the products ordered and their delivery.
CMD reserves the right to cancel or refuse an order in case of dispute with the customer on a previous order. Prior to any measure to this effect, the Client will be notified by CMD as soon as possible, mentioning the possibility for him to regularize his situation, as well as the possibility of challenging the elements that are alleged against him. Consequently, CMD reserves the right to refuse any order from a Customer with whom such an open dispute exists. In accordance with Article 11 of the General Conditions, the Customer has in all cases the right to oppose, access and rectify all data concerning him held by CMD.
Article 3: Price Determination
The prices of the products are indicated in euros, all taxes included except participation in the shipping costs. The total price of the order (including shipping) is indicated in the basket. CMD reserves the right to change prices at any time. However, the products will be billed based on the rates in effect at the time of registration of the order. For the Overseas Departments, Switzerland and all other countries outside the European Union, the displayed sales prices are deemed to be duty-free and therefore can not be subject to a VAT deduction. The customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs duties and / or according to the legislation in force in the said country or department of Overseas.
Article 4: Terms of payment
The products are payable in cash on the day of the actual order. Payment of purchases is made either by:
– Credit card: The Customer accesses a dedicated space made available by the CMD bank, which ensures the security and registration of the payment order. In this respect, the Customer expressly acknowledges that the communication of his credit card number to CMD is deemed to be the debit authorization of his account up to the amount of the products ordered.
– Bank check: In case of payment by check, it must be issued by a bank domiciled in France. The order of the check is “LABEL BOUGIE”. The cashing of the check is practiced upon receipt of the latter at the following address:
35 rue de la Bassée
The data recorded and kept by the company CMD constitute the proof of the order and all the past transactions. The data recorded by the payment system is proof of financial transactions.
The prices are expressed in euros TTC and exclude transport costs. For a delivery outside the European Union, the customer will have to pay the customs duties, VAT or other taxes due on the occasion of the importation of the products in the country of the place of delivery. The formalities relating thereto are also the sole responsibility of the customer, unless otherwise indicated. The customer is solely responsible for checking the import possibilities of the products ordered under the law of the territory of the country of delivery. An invoice will be made upon request by CMD. The customer will have to specify the address of sending of the invoice.
Article 5: Terms of delivery
Delivery is deemed made upon delivery of the product to the carrier. Upon delivery, the customer will have to check the contents, the conformity and the condition of the product (s).
5.1 PLACE OF DELIVERY:
Orders placed through our Site can be shipped anywhere in the world. All orders are delivered to the delivery address mentioned at the time of order. In case of error on the part of the Customer during the communication of his data or insufficient information, resulting in a return of the Product by the carrier, it will be forwarded at his expense.
5.2 DELIVERY TIME:
– Delivery may vary from 3 to 5 working days for mainland France, Corsica and Monaco, subject to availability of products (in accordance with Article 2). Holidays do not count as working days.
– Delivery may vary from 7 to 30 business days for foreign countries, subject to stock availability (in accordance with Article 2).
– This is an average time depending on the destination, shipping method and availability of the item.
5.3 DELIVERY METHODS:
– The ordered products are delivered by post or express carrier depending on the nature of the products ordered and the address on the order form.
The order will be executed within a maximum of 7 working days following the confirmation of the order by CMD subject to the availability of the product ordered and unless specifically agreed between the parties. Delivery times are indicative. They correspond to the information given by the carrier and can not engage the liability of CMD if the carrier did not respect its commitments. However, the customer expressly recognizes that the delivery period may be extended for deliveries outside mainland France. If at the time of delivery, the original packaging is damaged, torn, open, the customer must then check the condition of the items. If they have been damaged, it is imperative to refuse the parcel and note a reserve on the delivery note (parcel refused because open or damaged). We remind you that if you refuse the package it will be returned directly to us without any shipping costs. In any case, timely delivery can only occur if the customer is up to date with its obligations to CMD, whatever the cause.
Article 6: Right of withdrawal
In accordance with Article L.121-20 of the Consumer Code, the consumer has a period of seven days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception of where applicable, return costs. The consumer may waive this deadline in case he can not move and where simultaneously it would need to call upon an immediate benefit and necessary to its conditions of existence. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or to pay penalties. The period mentioned in the preceding paragraph runs from receipt for goods or acceptance of the offer for services. When the information provided for in Article L. 121-19 has not been provided, the period of exercise of the right of withdrawal is extended to three months. However, when the provision of this information occurs within three months from the receipt of the goods or the acceptance of the offer, it runs the period of thirty days mentioned in the first paragraph. When the thirty day period expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day. The product must be returned in good condition, accompanied by all accessories (Examples: instructions, tools for assembly, warranties, etc.), in its original packaging, and not used. This right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions …) with a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the customer will not be returned or exchanged. CMD recommends to the customer to carry out the return of its products in colissimo followed, provided with a recommendation or an additional insurance guaranteeing, if necessary, the compensation of the products up to their real market value in case of spoliation or loss of this merchandise. This right of withdrawal is exercised without penalty, with the exception of return costs which are borne by the customer. We promise to make an exchange, credit or refund within a maximum of 30 days after receipt of the products by us. For this purpose, he will communicate to CMD his bank details. No cash on delivery will be accepted.
Article 7: Terms of repayment
Refunds of products in the case of the right of withdrawal or in case of non-compliance of the product delivered in relation to its description on the website www.labelbougie.com will be made by CMD within a maximum period of 30 days after receipt of the products. The refund will be made according to the same method of payment chosen by the customer at the time of his order or by the delivery of a voucher with a value equal to the totality of the order (value inclusive of all taxes and fees). forwarding allers).
Article 8: Applicable law
All orders automatically entail the customer’s acceptance of the general sales conditions. These general conditions of sale are governed by French law. In case of dispute, the French Courts will be competent. In case of difficulty or claim on the occasion of an order, the customer can contact the Customer Service to find an amicable solution. CMD’s customer service is available at the email address firstname.lastname@example.org.
Article 9: Computing and Liberties
The information collected by CMD during a customer order is required to manage the transaction and for this purpose may be communicated in whole or in part to CMD providers involved in the execution of the order. The customer is informed that this same personal data may also be collected by an organization in charge of the analysis of orders and the fight against fraud credit card. In accordance with the Data-processing law and Freedoms n ° 78-17 of January 6th, 1978, the customer has a right of access, rectification, opposition and suppression to the data concerning him. To exercise this right, send an e-mail to email@example.com. The site has been the subject of a declaration to the CNIL (National Commission Informatique et Libertés) under the number 1933910v0.
Article 10: Intellectual Property
All elements of this website belong to CMD. Any copy of graphic, textual or photographic content is strictly prohibited and is similar to counterfeiting. Anyone who is guilty of such an act will be the subject of legal proceedings against him, on the initiative of the publisher of this site or his representative.
Photography: Lisa Raio, Laurent Mayeux, Marine Penet and Céline Saby.
Article 11: Entirety and partial invalidity
These Terms express the entire obligations of the parties. No indication or document may give rise to obligations hereunder if they are not the subject of an endorsement signed by both parties. No correspondence prior to the signing of these presents may give rise to obligations under the said contract. In the event that any of the provisions of these general conditions of sale are deemed or declared, by court order, illegal or unwritten, the other provisions of these general conditions of sale will remain in full force.
Article 12: Applicable Law and Jurisdiction
All relations arising from the connection and / or use of this site are subject to French law. The competent court in case of litigation will be the Paris court.